| eXiom Technologies Inc. |
| MicroStrategy |
Industry Verticals
Banking and Financial Services: Gains made through Workforce Management
- Employee satisfaction that leads to increased employee retention and cuts down hiring fee for new employee
- Lowering of staffing cost thereby resulting in proper scheduling of staff with required skill
- Understand the staffing requirements through performance and workload evaluation
- Saves full-time equivalents (FTEs) by properly assigning proper staff to certain position that require certain skill set with proven performance
- With the schedule and performance reports to compare, long term staff planning can be chalked out for branches that can lower cost and increase customer satisfaction
- Forecast staffing to include fluctuations in demand due to employee holiday leaves, sickness and national holidays
- Branch specific attributes can be configured to predict daily transaction volume and staff required up to 15 minutes interval based on transaction data
Healthcare: Gains made through Workforce Management
- Deals with labor shortage such as technicians and nurses in Healthcare Industry through appropriate work allocations taking into account the entire staff and their skill sets
- Leads to competitive advantage due to better patient service
- Understand traffic patterns and allocate appropriate staff for certain time to service customer
- Saves full-time equivalents (FTEs) by properly assigning proper staff to certain position that require certain skill set with proven performance
- With the schedule and performance reports to compare, long term staff planning can be chalked out for hospitals that can lower cost
- Leads to employee satisfaction that leads to increases employee retention and cuts down hiring fee for new employee
- Provides easy access to employee to view their schedule and convey their request for schedule change or time offs
Transportation and Logistics: Gains made through Workforce Management
- Takes into account the union rules for pay and scheduling
- Dynamic scheduling engine that can distribute the work effectively during high workload and low workload periods
- Notifies the supervisor through warning about absentness and other rule violation to manage FMLA more efficiently
- With the schedule and performance reports to compare, long term staff planning can be chalked out that can lower cost
- Leads to employee satisfaction and increased employee retention that cuts down hiring fee for new employee
- Provides easy access to employee to view their schedule and convey their request for schedule change or time offs
Retail: Gains made through Workforce Management
- Forecast the labor requirements and ability to generate schedules automatically and optimize them
- Leads to competitive advantage due to better customer service
- Understand traffic patterns and allocate appropriate staff for certain time to service customer
- Lowering of staffing cost
- Saves full-time equivalents (FTEs) by properly assigning proper staff to certain position that require certain skill set with proven performance
- Forecast staffing to include fluctuations in demand due to employee holiday leaves, sickness and national holidays
Call Center: Gains made through Workforce Management
- Predict volume trends during periods of generally increasing or decreasing call volume due to pattern recognition and provides labor allocation accordingly
- Call Volume forecasting : Accountability of factors that change the volume trend such as promotional mailings, catalog drop and recording it to predict future trend
- Competitive advantage due to better customer service with less customers on hold
- Determination of present and future staffing needs determined by skill sets required to deal with different service levels of call volume
- Understand traffic patterns and allocate appropriate staff for certain time to service customer
- Lowering of staffing cost thereby resulting in proper scheduling of staff with required skill
- Employee satisfaction that leads to increased employee retention and cuts down hiring fee for new employee
Human Capital Management: Gains made through Workforce Management
- Forecast the labor requirements by professional services based on internal and external work request to generate staffing needs
- Brings efficiency within organization through mapping of hours required to complete certain task, available staffing hours and skills need to complete the task
- Lowering of staff cost thereby resulting in proper scheduling of staff with required skill
- Saves full-time equivalents (FTEs) by properly assigning proper staff to certain position that require certain skill set with proven performance
- Forecast staffing to include fluctuations in demand due to employee holiday leaves, sickness and national holidays
Manufacturing: Gains made through Workforce Management
- Reduction in time required to schedule workforce for different manufacturing shifts based on available skill set and union rules
- Collect the work units of staff using various clocking devices such as biometric readers that prevent buddy punching
- Forecast the labor requirements based on internal and outside work request to generate staffing needs
- Brings efficiency within organization through mapping of hours required to complete certain task
- Lowering of staffing cost thereby resulting in proper scheduling of staff with required skill
- Forecast staffing to include fluctuations in demand due to employee holiday leaves, sickness and national holidays
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